Right of withdrawal

1. A consumer can cancel an online purchase during a reflection period of 14 days without giving any reason, provided that:

- the product has not been used.

- it is not a product that can be operated quickly, such as food, flowers or plants, or trees

- it is not a product that has been custom-made or grown or modified especially for the consumer.

- it is not a product that cannot be returned for hygienic reasons (underwear, swimwear, etc.).

- the seal is still intact if it concerns data carriers with digital content.

- it is not a journey, transport ticket, catering assignment or form of leisure activity.

- it is not a loose magazine or newspaper.

- the customer has not waived his right of withdrawal

2. Reflection period of 14 days as referred to in paragraph 1, starts:

- on the day after the consumer has received the last product or part of 1 order

- as soon as the consumer has the first product

- Received with a subscription

- as soon as the consumer has first purchased a service

- as soon as the consumer has confirmed that he will purchase digital content via the internet

3. The consumer can make his appeal to the right of withdrawal known via info@cacaobomen.nl, if desired using the withdrawal form that can be downloaded from the website of cacaobomen.nl, https://www.cacaobomen.nl.

4. The consumer is obliged to return the product to Cacaobomen.nl within 14 days after making his right of withdrawal known, in the event of defects, his right of withdrawal will lapse.

5. The costs for returning are for the account of the customer, the costs for a package € 6.15 and a letterbox package € 4.10

6. If the purchase costs and any other costs (such as shipping costs and return costs) are eligible for a refund according to the law, cacaoplanten.nl will refund these costs to the consumer within 14 days after receipt of the timely appeal to the right of withdrawal, provided that that the consumer has returned the product to Cacaobomen.nl in a timely manner.

With us it is possible to report your return request within 14 days. After we have received your notification, you will have another 14 days to return the product. The return costs are for your own account. (this is for a package € 6.15 and a letterbox package € 4.10) We will refund the order amount and shipping amount (for the forward shipment) within 14 days of notification, provided the product has been received in good order.

If your product has been custom-grown, it can unfortunately not be returned. If something went wrong during transport, please send us a message with some photos. Then we will look for a suitable solution together.

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